MICHAEL S. PRINGLE

1716 Piedmont Street Irving, Texas 75061 972-253-1468(H) 972-922-5358(C)

Michael.pringle78@yahoo.com

 

Objective:  A highly organized and detailed-oriented individual seeking a Computer/Software/Network System Administration related position utilizing hands-on experience. Have a clean and well-groomed appearance and adhere to the contracting organizations dress code. I am hard working, trust worthy and reliable individual that would be a valuable asset to any company.

 

Skills:

 

§ A+	§ Software Installation
§ Network +	§ Set up e-mail accounts
§ Win XP/Win 7 Professional	§ Set up routers and WAP
§ Microsoft Desktop Support § CCT (Cisco) § Tier II/Service Technician	§ Customer Support § Network/Electrical/Mechanical Technician § PC Tech/Desktop Support

Education:

 

1/10 – 11/10CCI Training Center Arlington, Texas

 

Experience:

 

 

08/12-Present                                                                   NCR                                                                                    Fort Worth, Texas

 

§ Performed (Tier II) work on products and services of medium-high complexity, including large servers and mainframe computers and peripherals, large system printers and plotters, enterprise level servers, networks and software, item processing reader/sorters and networking issues on imaging systems, medium/high complexity networking/communications equipment, network and systems management/protocols, and point-of-sale systems.

 

§ Responsible for network and hardware fault management, configuration management, software management, accounting management and remote system management, navigating to and from customer sites, then verifying, isolating, repairing and testing device connectivity, electrical and mechanical issues.

 

§ Performed parts management (ordering, receiving, processing and shipping) and manage the various customer Service Level Agreement (SLA) requirements and elevated or escalated issues when appropriate, and according to established procedures.

 

Environment:  Android, Blackberry, (Dell/HP) Desktops and Laptops, Canon Printers and Copiers, Radiant and NCR Point-of-Sale Hardware, Microsoft Windows XP, Windows 7,  Office 2003, 2007 and 2010, Cisco, Juniper, Ghost image, VMWare, NCR Aptra, NCR Aloha 

 

 

05/11-8/12                                                                   Innosource (FedEx)                                                                      Irving, Texas

 

§ Performed Tier I work on products and services of medium complexity, including desktop/laptop and peripherals, system printers, networks and software, networking issues on imaging systems, medium complexity networking/communications equipment, network and systems management/protocols.

 

§ Responsible for providing technical support for hardware and software installation, configuration and troubleshooting for over 250 users in a corporate environment. Provide backup support services for systems users as needed, assisted in network adjustments, troubleshooting LAN/WAN access, configuration management, security management, software installation, and remote system management.

 

§ Performed the general administration and technical duties required to support end users and escalated issues when appropriate, and according to established procedures.  Perform the full range of maintenance for end user PC products; repair, on-site troubleshooting, installation and removal of hardware/software.

 

 

Environment:  Blackberry, (Dell/HP) Desktops and Laptops, Canon Printers and Copiers, Microsoft Windows XP, Windows 7, Office 2003, 2007 and 2010, Ghost Image

 

 

8/11-11/11Fry’s Electronics Irving, Texas

 

§ Performed (Tier I) work on full range of products and services such as general diagnosing, troubleshooting, repair and software installation on customers PCs (Laptop, Desktops, and All in One Desktops). Elevated or escalated issues to manufacture when appropriate, and according to established procedures. 

 

§ Responsible for processing customer electronics for hardware and software installation, configuration and troubleshooting for customers in a POS environment. Offering backup , recovery, antivirus and software installation

 

§ Perform the full range of maintenance on electronic products; including repair, on-site troubleshooting, installation, removal of hardware/software.

 

 

Environment:  (Custom /Dell/ HP/Acer/Lenovo/Asus) Desktops and Laptops, (Canon/Epson/HP) Printers and Copiers, Any electronic produce, Microsoft Windows XP, Windows 7, Office 2003, 2007 and 2010, Norton and McAfee Antivirus, Ghost Image, Point-of-Sale Hardware and Software

 

 

01/11-05/11                                                                  The Computer Merchant (Unisys/Dell)                                          Irving, Texas

 

§ Performed (Tier I) work on Dell products, repair and installation of hardware components on end users computers (Laptop, Desktops, and All in One Desktops). Elevated or escalated issues to manufacture when appropriate, and according to established procedures.

 

§ Responsible duties consist of navigating to and from customer sites, then repairing and testing computer and administrative duties consist of parts management (ordering, receiving, processing and shipping,)

 

 

Environment:  (Alienware/Dell/ HP/Lenovo/Asus) Desktops and Laptops

 

 

01/10-09/10                                                                      Property Performance Assessments                                          Fort Worth, Texas
 

§ Performed (Tier I) repair and installation of network cabling, routers, switches and computers. Replacing hardware components such as HDD, RAM, CPU, heat sink, fans, and motherboard.

 

§ Responsible duties consist of installing and configuring CAT5e, CAT6 Cable, computer, printer, routers and switches for various types of business networks.

 

 

Environment:  Desktops, laptops, routers, switches, and Cabling